How to Lose a Customer: 140,000 TL, a Date of Birth and 20 Days

A pre-approved 140,000 TL limit, a customer ready to buy, and one date-of-birth error. How bad customer experience gets built: a 20-day story seen through an architect's eyes.

A pre-approved 140,000 TL limit, a customer ready to buy, and one date-of-birth error. How bad customer experience gets built: a 20-day story seen through an architect's eyes.

What do you lose when a reference number is never mapped to a correlationId? A short incident story about observability, on-call and incident management.
This article was originally published on C# Corner in April 2016 (~2.9k reads). Reposted here on my own site. This article covers what JSON is, how to create a JSON string in C#, and how to read a JSON string…